Services built around your store
From wholesale ordering and fast ground shipping to inventory support and vendor partnerships, Prime Haven Market offers comprehensive distribution services designed to keep independent pet retailers stocked, efficient, and growing.
Tailored services for every partner
Whether you're stocking your shelves or growing your brand, our services are built to meet you where you are.
Wholesale Ordering
Easy online ordering from the full catalog, with stock and pricing confirmed by our team before your order ships. Place orders on your schedule and let the portal do the heavy lifting.
- Online portal access
- Stock confirmed before shipping
- Orders ship within 1–2 business days
- Order history and tracking
- Recurring order templates
Ground Shipping
Every order ships via UPS or FedEx Ground from the distribution center closest to you, with tracking on every box. Reorder whenever you need to.
- UPS & FedEx Ground shipping
- Ships from Houston, TX or New Haven, CT
- Tracking number on every order
- 1–4 business days to most of the U.S.
- Carefully packed, case-quantity boxes
Inventory Support
Keeping shelves stocked is the name of the game. We proactively manage availability, backorders, and seasonal planning so you never miss a sale or disappoint a customer.
- Product availability alerts
- Backorder management
- New product notifications
- Seasonal product planning
- Competitive tiered pricing
Retailer Resources
Support that goes beyond the box. Our team helps you pick sellers, plan reorders, and promote your way to stronger margins.
- Direct line to our team by phone or text
- Product training and education
- Merchandising support
- Marketing materials
- Exclusive promotions and deals
Distribution Network
Reach independent pet retailers across our 32-state footprint through our online wholesale portal. We manage the relationships, logistics, and reporting so your brand lands on more shelves faster.
- Placement in our retailer catalog
- 32-state distribution coverage
- Efficient logistics and warehousing
- Dedicated brand management
- Sales analytics and reporting
Vendor Partnership
We grow your brand like it's our own. From onboarding to co-marketing, our partnership program gives you the tools, representation, and exposure to scale across independent retail.
- Onboarding and catalog integration
- Product listing management
- Promotional campaign support
- Trade show representation
- Co-marketing opportunities
Logistics & Fulfillment
A reliable supply chain is the backbone of every great brand. Our Houston and New Haven distribution centers pick, pack, and ship accurately and on time.
- Distribution centers in TX & CT
- UPS & FedEx Ground shipping
- Order fulfillment and packing
- Tracking on every shipment
- Returns and credit management
Distribution coverage that reaches your region
Our distribution centers in Houston, Texas and New Haven, Connecticut serve independent retailers across 32 states.
Two Distribution Centers
Orders ship from whichever distribution center is closer to you — Houston for the South and West, New Haven for the Northeast and Mid-Atlantic.
32 States Served
Active distribution across 32 states plus Washington, DC, with coverage continually expanding to bring more independent retailers into the Prime Haven Market network.
Tracking on Every Order
Every shipment gets a tracking number emailed to you, so you always know when your restock lands.
Distribution Centers in TX & CT
Inventory is stored, picked, and packed at our distribution centers in Houston and New Haven.
Quality Assured Fulfillment
Every order goes through a multi-point quality check before it leaves our warehouse, ensuring damaged or expired products never reach your shelves.
Fast Turnaround Times
Most orders ship within 24 hours of confirmation, with expedited processing available for time-sensitive restocks and seasonal demand spikes.
Ready to partner with Prime Haven Market?
Whether you're an independent retailer looking for reliable supply or a vendor ready to grow your brand, our services are built around your success. Let's build something lasting together.